Key Drivers for Quality Culture
•A strong management commitment towards maintaining and improving quality culture. The commitment must be visible to employees at all levels in the organization.
•A safe, fair, trusting and open environment between management and employees about all aspects of Quality Culture.
•An open, feedback environment that is learning and not blame based that allows employees to learn and grow.
•Awareness and encouragement among employees to question why they do what they do.
•A focus on quality desired practice and at risk practice ensuring that focus is not on the lagging quality Indicators.
•A strong, consistent, timely reaction to the discovery of at risk acts, whether they result in defects/noncompliance or not.
•At risk quality incidents are viewed as opportunities to learn, improve and grow.
•A commitment to improving the profile and attitude towards Quality/GMP.
•Increased employee engagement.